NICE Ltd. provides enterprise software solutions that enable organizations to enhance customer experience, drive business performance, ensure compliance, and fight financial crime. It operates in two segments: Customer Interactions Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment offers multi-channel recording and interaction management, real-time interaction analytics, employee engagement, customer journey, and real-time decision and guidance solutions. This segment serves contact centers, back office operations, and retail branches in various industries, including communications, banking, insurance, healthcare, business processes outsourcing, government, utilities, travel, and entertainment. The Financial Crime and Compliance Solutions segment provides real time and cross-channel fraud prevention, anti-money laundering, brokerage compliance, and enterprise-wide case management services. The company also offers professional and support services covering various stages of the technology lifecycle, including defining requirements, planning, design, implementation, customization, optimization, proactive maintenance, and ongoing support. It sells its solutions and products directly to customers, as well as indirectly through selected partners worldwide. NICE Ltd. has strategic alliances with Boston Consulting Group, Cisco, Deloitte, IBM, IPC, Motorola, PWC, Tata Consulting Services, and Verizon. The company was formerly known as NICE-Systems Ltd. and changed its name to NICE Ltd. in June 2016. NICE Ltd. was founded in 1986 and is headquartered in Ra'anana, Israel.